ABOUT US
Everything we do is based on our Key Principles of Care, Compassion, Competence, Communication, Courage and Commitment.
WHAT DOES THIS MEAN FOR YOU?
CARE
Caring defines us and our work, therefore care is at the core of our business and that of our organisation. Our person-centred care approach ensures that our service users and their families receive the type of care they expect, which is right for them at every stage of their life.
COMPASSION
Compassion is a principle that drives us to deliver a type of care based on empathy, respect and dignity. This value is a key factor to us as it is central to service user’s perception of care.
COMPETENCE
We provide competent and well trained health care staff who are able to understand our service users' individual health and social needs. This means that we provide safe and effective person-centred care.
COMMUNICATION
A core principle is the way we use active listening as a way of imparting service user-centred communication. This value is central to the successful caring relationships that we deliver. Our effective communication is key to the good care we deliver, benefiting those in our care and our staff alike.
COURAGE
Courage enables us to do the right thing for our clients, to speak up when we have concerns and to have the personal strength and vision to innovate and to embrace new ways of care delivery.
COMMITMENT
Our commitment to our service users and families forms the basis of what we do. We will actively build on our commitment to improve the care and experience of our service users, to take action to make this vision and strategy a reality for all.
